Facility Services. Frequently Asked.

Telecommunications Order Form

Order form intended for customers attending an event at The Moscone Convention Center.

Please fill out the information below to order service from Moscone Convention Center Telecommunications.

* = required field









The following is a list of services that is provided by Moscone Center Telecommunications.

Enter the total number of lines for each of the services required in the boxes below.


Telephone Services

ServiceQuantity NeededAdvance Rate
10 business days before event
Standard Rate
within 10 business days of event
Basic Services
Single Line Telephone$250.00$295.00
Multi Line Telephone$305.00$355.00
Speaker Telephone$305.00$355.00
Deposit for Usage Charge$75.00$75.00
Additional Services
Restricted Calls$15.00$15.00
Call Waiting$15.00$15.00
Voicemail$25.00$25.00
 
Dry/Twisted Pair
(within facility only)
$395.00$400.00

Includes:

  • Dial '9' to access outside line.
  • Voice/fax/data analog, unrestricted telephone service.
  • Touch-tone telephone instrument, telephone line and dial tone.
  • Unused deposit balances are refundable.
  • **All calls including local and long distance calls are charged on a per minute basis. This includes telephones used for dial-up service.

Internet Services

ServiceQuantity NeededAdvance Rate
10 business days before event
Standard Rate
within 10 business days of event
Direct Internet$1,095.00$1,295.00

Includes:

  • Guaranteed DS3 (45Mbps) bandwidth provided by Priority Networks
  • Three IP addresses with 10 Mbps Ethernet (10 BaseT) connection per IP (hubs and cables not included)
  • One 10 Base T (CAT5) line to Fiber Optic backbone, RJ45 connector to booth
  • Servers and Gateways excluded- you must order Private Connect

ServiceQuantity NeededAdvance Rate
10 business days before event
Standard Rate
within 10 business days of event
Private Connect$4,995.00$5,595.00

Includes:

  • Included separate connection up to TI (1.5Mbps) bandwidth off the facility DS3 for internet connection only
  • Includes 29 IP address block
  • Includes 10 Base T (CAT5) line to Fiber Optic backbone, RJ45 connector to booth

ServiceQuantity NeededAdvance Rate
10 business days before event
Standard Rate
within 10 business days of event
Additional Services
Additional IP Address$125.00$150.00
Each additional Ethernet Cable$25.00$40.00
In-Booth Hub Rental$100.00$150.00

Please read the following terms and conditions prior to submitting order.


Terms and Conditions

  1. San Francisco Convention Facilities (SFCF) is the exclusive provider of PBX telephone service and all in-house telecommunications wiring.
  2. Equipment procedures:
    • Exhibitors renting phone instruments can pick them up at the Telecommunications Service Desk.
    • Exhibitors will be responsible for the protection of any equipment rented from (SFCF) and for returning the equipment to the Service Desk at the end of the event.
    • Rental equipment provided by (SFCF) from this order will remain the property of (SFCF).
    • Only (SFCF) personnel are authorized to modify system wiring or cabling within the (SFCF)
    • All equipment provided by customer or customer's representative must comply with FCC regulations.
    • Long Distance service is provided by AT&T.
  3. Charges and Refunds:
    • Usage charges will be applied for all outgoing calls subject to appropriate rates for services including:
      • Local Calls
      • Long Distance Calls
      • Directory Assistance Calls
    • A $25.00 Service Charge will be made for returned checks.
    • A $10.00 charge will be made for lost or damaged connector cords.
    • A $50.00 charges will be made for Line cancellation made within 72 hours prior to installation.
    • A $75.00 charge will be made to move an installed line.
    • A $75.00 charge will be made for lost or damaged telephone instruments.
    • A $100.00 charge will be made for on-site telephone line cancellation.
    • A $200.00 charge will be made for on-site Internet cancellation
    • After event begins, there will be no refunds for the cancellation of phone lines.
    • Refunds will be made payable to the exhibiting company, as listed above, within 30 days of the close of the event.
  4. Telecommunications Service Desk:
    • Exhibitors are required to check in at the Telecommunications Service Desk to receive dial tone.
    • A detailed statement of the telephone calls made can be obtained at the end of the event.
    • Exhibitors may settle the balance due for telephone service and usage at the end of the event.
  5. This order form constitutes authorization of San Francisco Convention Facilities to:
    • Provide services and to handle negotiations for the installation of telecommunication services and equipment, including rearrangement and/or disconnection of service and equipment.
    • Make credit card charges against the credit card provided on file.
  6. Moscone Center Telecommunications does not provide service for shows that are not booked at The Moscone Convention Center.

We suggest that you print this completed form.

In the unlikely event you do not receive a confirmation from us within two business days please call our offices at (415)974-4080.

Credit Card is required to guarantee payment even if paying by check or PO.