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Frequently Asked Questions

Do service contractors need a permit in order to work at The Moscone Center?

Yes. General Service Contractors, Exhibitor Appointed Contractors, Electrical and Plumbing Contractors, Plant and Floral Contractors, AudioVisual Contractors, and Production Companies are all required to obtain a permit. Permits can be obtained by contacting Linda Villa at 415-974-4011 or lvilla@moscone.com.

For more information, see "Taxes, Licenses, and Permits" in the Contractor Guidelines.

Is there a designated entrance/exit for contractor personnel?

See "Employee Entrances and Exits" in the Contractor Guidelines.

What are the requirements or rules governing the use of lifts?

See "Lifts" in the Contractor Guidelines.

Is it possible to arrange for equipment carryovers between events?

We try to accommodate requests whenever possible if the same General Contractor is handling consecutive events. Such requests must be received at least two weeks prior to the date requested. For additional information.

For more information, see "Storage" in the Contractor Guidelines.

What kinds of tape can be used on building surfaces?

See "Tape" in the Contractor Guidelines.

What union labor jurisdictions apply to work occurring at The Moscone Center?

See "Union Labor" in the Contractor Guidelines.

Are there special procedures to be observed if exhibits are installed in carpeted areas?

See "Carpet Protection"in the Contractor Guidelines.

How can we use Minna Street for loading and unloading into Moscone West?

You must have a permit. To apply for a permit, contact Security Loss Prevention Manager

What Moscone West elevators are available for freight crew movements?

Only freight elevators may be used for moving large equipment. NOT service or passenger elevators.

Can we store empty crates in Moscone West's loading dock area?

Yes, there is crate storage available in a designated area on the Moscone West dock. This can be coordinated through the Moscone West Dock Manager, nclemons@moscone.com.

Do you have anything smaller than Direct Internet (DS3-45Mbps)?

No, if you want something smaller, you will need to order one Single Line Telephone for Dial-Up service.

Are the prices listed on your order form per day?

No, prices listed are for the duration of the show and includes labor.

What do I need to order if I need to hook up three (or less) computers?

You will need to order (1) Direct Internet. This order comes with three IP addresses so you can hook up to three computers with this one order. You will need to order (1) HUB and cables for each computer you are hooking up, or you can bring your own HUB and cables. (Example: if you need two computers to connect to the Internet in your booth, you will need to order (1) Direct Internet, 1 HUB, and (2) cables.

What do I need to order if I need to order more than three computers?

You will need to order (1) Direct Internet. This order comes with three IP addresses so you can hook up to three computers with this one order. If you are hooking up more than three computers, you will need to order additional IP address for each additional computer, after three. You will need to order (1) HUB and cables for EACH computer you are hooking up, or you can bring your own HUB and cables. (Example: if you need 5 computers to connect to the Internet in your booth, you will need to order (1) Direct Internet, 1 HUB, (5) cables, and (2) additional IP addresses)

Will the lines be under the carpet or drop from the ceiling?

All lines come up from the floor.

Will there be someone on-site to help me with technical problems?

Yes, a telephone number (415-974-4126) will be taped on to your Internet line and a technician will come to your booth. Or you can contact the Service Desk at 415-974-3401.

Is the IP addresses static or DHCP?

IP addresses are static, unless otherwise requested.

How do I get my IP addresses?

At the end of the cable in your booth will be a clear plastic tag. There is a foldout card inside that has all of your configuration information as well as step-by-step instructions on how to input them. You can also receive your configuration information prior to the event by sending an e-mail request to ip@prioritynetworks.net. Be sure to include the event name, company name, and booth number in the request.

Can I get my IP addresses in advance?

Yes, please mark your form notifying us you are requesting your IP addresses in advance, and list an e-mail address of where you want your IP addresses sent.

What does my computer need to connect to the Moscone network?

Most modern operating systems have TCP/IP already built in, so you will only need to worry about the equipment to bring. If you are bringing a laptop it is important you have an Ethernet card and the dongle that goes with it. Make sure any desk top machines have an Ethernet card installed as well. If you bring a computer from an office that is behind a firewall, it would be a good idea to have your IT person remove from the configuration any custom settings for your company LAN (such as WINS or Proxy configurations).

Do I need to subscribe to an Internet provider?

No.

Can I use e-mail from the show floor?

This depends on the provider of your e-mail account. Most large ISP's allow remote access to e-mail. We suggest that you contact your provider just to make sure.

Can I use my own Proxy or DHCP server?

Yes, but only with the Priority-One connection. Remember that all devices connected to the network must be paid for, whether they obtain a global IP address or not.

How soon must we order to take advantage of advance rates?

If your order is date stamped with payment prior to ten (10) days from the event start date, you will receive the advance rate.

Do boothcleaning personnel clean the walls of a booth?

No. This is a service provided by the show's general service contractor.

Do boothcleaners clean glass-topped coffee tables such as the ones we have rented in our booth?

No, they do not.

Do boothcleaners provide trash cans for booths?

No. This is a service provided by the show's general service contractor.

Does Moscone rent TVs, DVD players, phone chargers, or plasma screens?

Our audio visual department can rent you TVs, DVD players, or plasma screens. Our Telecomm office can refer you to a vendor who rents phone chargers.